Terms of Service

Terms of Service

Thank you for choosing Eye Candie Candles for your hand-poured, vegan, and cruelty-free candles. We’re thrilled to have you as a customer and want to make sure your shopping experience with us is as smooth and enjoyable as possible. Please take a moment to review our Terms of Service:


1. Ordering and Payment
By placing an order with Eye Candie Candles, you agree to provide accurate and complete information. We accept a variety of payment methods, including credit cards and Apple Pay, for a secure and convenient checkout experience.


2. Shipping and Delivery
We aim to process and ship your order within 1-3 business days. During peak seasons or promotional events, please allow for potential delays. We appreciate your patience and will do our best to get your order to you as quickly as possible.


3. Returns and Exchanges
As a small business, we do not accept returns or exchanges. However, if your item arrives damaged (e.g., broken glass), we’ll gladly offer a replacement of the exact same item(s) that were damaged.


4. Product Information
We take great pride in offering premium, high-quality candles. While we do our best to provide accurate product descriptions and images, please be aware that actual colors, scents, and appearances may vary slightly due to natural variations and different monitor settings.


5. Limitation of Liability
Eye Candie Candles will not be held responsible for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services. Our liability is limited to the purchase price of the product in question.


By continuing to browse or shop on the Eye Candie Candles website, you confirm that you’ve read, understood, and agree to these Terms of Service. If you have any questions or concerns, feel free to contact our customer service team. We’re here to help!