Privacy Policy

**Privacy Policy**

*Last updated: January 24, 2025*

At Eye Candie Candles ("we", "us", or "our"), we value your privacy and are committed to protecting the personal information you share with us when you visit, use our services, or make a purchase on our website, www.eyecandiecandles.com (the "Site"). This Privacy Policy outlines how we collect, use, and disclose your personal information when you access or interact with our Site or Services.

By using the Site or any related services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

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### **Changes to This Privacy Policy**

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal, regulatory, or operational reasons. Any revisions will be posted on the Site, and the "Last updated" date will be updated accordingly.

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### **How We Collect and Use Your Personal Information**

To provide our Services, we collect personal information from various sources. The type of information we collect depends on your interactions with us. This section explains how we collect and use your personal data.

In addition to the specific uses listed below, we may also use your information to communicate with you, improve the Services, comply with legal obligations, enforce our terms, and protect the rights of Eye Candie Candles, our users, or third parties.

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### **What Personal Information We Collect**

"Personal information" refers to any data that identifies, relates to, or can be associated with you. The following outlines the types of personal information we collect:

#### **Information We Collect Directly from You**

- **Contact Information**: Your name, address, email, and phone number.
- **Order Information**: Information related to your orders, including billing and shipping addresses, payment details, and order history.
- **Account Information**: Username, password, and security-related details for your account.
- **Customer Support Information**: Details you provide when contacting us, such as via email or support forms.

#### **Information We Collect Automatically (Usage Data)**

When you interact with our Site, we may collect certain information automatically, including:
- Device and browser details
- IP address
- Network and connection data
- Information about your usage of the Site, including pages viewed and interactions

We use cookies and similar technologies to gather this data. This helps us improve our Services and customize your experience on the Site.

#### **Information from Third Parties**

We may also receive information from third-party sources such as:
- **Payment processors**: We collect payment information (e.g., credit/debit card details, billing address) to process your transactions.
- **Service providers**: Vendors or service partners who help us with services like shipping, fulfillment, analytics, and customer support.
- **Tracking and advertising partners**: To improve your shopping experience, we may work with third parties who use online tracking technologies to collect information about your activity on our Site.

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### **How We Use Your Personal Information**

We use the information we collect about you for the following purposes:

- **To Provide Our Services**: We use your data to process orders, fulfill transactions, manage your account, and deliver the products and services you request.
- **Marketing and Advertising**: We may send you promotional materials (via email, text, or mail), and show you relevant advertisements. We may use personal information to better personalize your experience and the products we offer.
- **Security and Fraud Prevention**: We use your data to protect against fraudulent activities and ensure the security of our Site and services.
- **Customer Communication and Service Improvement**: We use your information to respond to inquiries, provide customer support, and improve our Services.

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### **Cookies**

We use cookies to enhance and personalize your experience on the Site. For detailed information about the cookies we use, see [Shopify’s Cookie Policy](https://www.shopify.com/legal/cookies). You can manage cookie preferences through your browser settings, but please note that blocking or deleting cookies may affect the functionality of the Site.

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### **How We Disclose Your Personal Information**

We may disclose your personal information to third parties in the following circumstances:

- **Service Providers**: To help us fulfill orders, process payments, provide customer support, or conduct analytics.
- **Marketing and Business Partners**: To offer targeted advertising and promotions.
- **Legal and Regulatory Requirements**: To comply with legal obligations, such as responding to subpoenas or similar requests, and enforcing our Terms of Service.
- **Business Transfers**: In connection with a merger, acquisition, or other business transactions.
- **With Your Consent**: If you choose to share your information via social media integrations or other third-party services.

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### **User-Generated Content**

If you submit product reviews or other content, please note that such information will be publicly visible and accessible by others. We are not responsible for how third parties use or share this publicly available content.

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### **Third-Party Websites and Links**

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we recommend reviewing their privacy policies before providing any personal information.

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### **Children’s Data**

Our Site and Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to request its deletion.

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### **Security and Retention of Your Information**

While no security system is completely foolproof, we take reasonable steps to protect your personal data. We retain your personal information as long as necessary to provide our Services, comply with legal requirements, resolve disputes, and enforce our policies.

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### **Your Rights**

Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal information. These rights may include:

- **Right to Access**: Request details about the personal information we hold about you.
- **Right to Delete**: Request the deletion of your personal information.
- **Right to Correct**: Request updates to inaccurate or incomplete information.
- **Right to Portability**: Receive a copy of your data or transfer it to another provider.
- **Right to Restrict Processing**: Limit how we process your data.
- **Right to Withdraw Consent**: If you’ve provided consent for processing, you may withdraw it at any time.

To exercise these rights, please contact us at the details provided below.

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### **International Users**

We may transfer, store, and process your personal data outside of your country of residence. If you're located in Europe, we comply with applicable data protection laws, including the European Commission’s Standard Contractual Clauses for transferring data.

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### **Contact**

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact us at:

- **Email**: orders@eyecandiecandles.com
- **Address**: 108 Oak Street, Weehawken, New Jersey, 07086 USA

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By using our Services, you acknowledge that you have read and understand this Privacy Policy. Thank you for trusting Eye Candie Candles with your personal information.